Fix payment issues, such every bit declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting boosted information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit bill of fare) matches the accost recorded in your Google payments heart settings. If they don't lucifer, update your address in your Google payments center, and try the transaction again.
  • Attempt using a Google Play gift card to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product'due south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the lodge again.
    • Try creating a new Google account if you don't already have ane and visiting the Google Store to endeavour the transaction again.

"Unable to complete transaction: Expired card"

Check to come across if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Note: These steps as well utilize if you see the mistake bulletin "Your payment didn't go through. Delight endeavour a different payment method or try again subsequently."

Try the following:

  1. Check to meet if your payment method is up to date. If it isn't, update it in the Payments middle, then try your purchase again.
  2. Brand sure you have enough coin in your business relationship for the purchase.
  3. If you're nevertheless having issues, contact your bank to run into if there's a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an consequence with your account"

If you see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a footling more data to protect your account against fraud.
  • We need a trivial more than information to comply with European union police (European customers just).

To fix the issue, endeavour the following:

  1. Go to the Payments heart.
  2. Have activity on any errors or requests in the payments center.
    1. You lot might need to verify your identity earlier you tin buy anything through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

You might non accept enough funds in your account to make the payment. Cheque your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit menu

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card before you tin can use it once more:

  1. Get to pay.google.com and sign in to your account.
    1. If you lot accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse carte.
  4. Within 2 days, you'll find a temporary charge on your bill of fare statement along with an eight-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

  1. Confirm which carte du jour you desire to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Look up to two days.
    • If more than two days: Check your carte statement. You should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin can't utilize this card for this purchase. Try to make the purchase again with a different bill of fare.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to practice if you temporarily or permanently closed your payments contour.

If you're still having problem, contact support.

Was this helpful?

How can nosotros amend it?